![]() We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. Constantly striving to improve team response.Īt TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Technical Mentoring – Providing technical mentoring and day-to-day direction of technical staff responding to alarms, triaging issues, and escalating appropriately.Able to convey information to leadership and technical audiences.Loud, clear, and easily understood by a diverse audience. Communication skills (written & verbal) – Excellent communication skills.Understanding of OS setting for app performance optimization, administration of Microservices, troubleshooting logging/forwarding issues.Shell scripting for automation of administration tasks. Linux knowledge – Supporting applications running in a Linux environment.Automation – Experience creating and maintaining automated pipelines with tools like Gitlab and Jenkins.Areas of understanding like JDBC connection utilization and troubleshooting, connection pool/query/cache optimization, ability to analyze DB reports like AWR and make recommendations.This would include Oracle and Mongo databases.Java Application / Database interaction and troubleshooting – Comprehensive understanding of Application to Database interaction and troubleshooting.This would include investigation of business transactions, information points, and health rules to pinpoint application problems.Datadog, AppDynamics, or other APM tool – Usage of Datadog or AppDynamics (or equivalent application performance monitoring (APM) tool, such as DynaTrace or New Relic) to troubleshoot and monitor application health and performance.This is not Splunk administration like rolling out agents or administering Splunk.Please note: simple usage of prewritten queries and dashboards is not sufficient.Needs to be able to articulate search parameters and commands.Must be able to develop ad hoc queries on the fly to pinpoint application issues.Splunk or other log analytics tool – Splunk log analysis for application troubleshooting.Understanding complex multi-application environments, which interact in a firewalled environment.Java Application Support – Advanced Java application troubleshooting including thread and heap analysis. ![]() Troubleshooting experience supporting applications hosted in AWS on EKS and EC2.
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